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FSP Sponsors Hammerson Customer Service Awards - We Love Retail 2012

Posted by: FSPRetail , 09 February 2012

FSP is delighted to sponsor Fashion Accessories at the inaugural Hammerson customer service awards ceremony - We Love Retail 2012.  read more…

Tags: TOWN/SHOPPING CENTRES, SHOPPERS, SHOPPING CENTRE RESEARCH

The future of UK retail is local

Posted by: FSPRetail , 21 March 2011

This week Retail Week reported that Asda chief executive Andy Clarke believes “the future of retail is local, and supermarkets need to be clear about the role they play in local communities. read more…

Tags: GEOFF'S VIEW, RETAILERS, TOWN/SHOPPING CENTRES, SHOPPERS, SHOP LOCAL

FSP's response to the BCSC/Lunson Mitchenall report

Posted by: FSPRetail , 17 March 2011

The outlook for town centre retailing is much worse, and the required action is more urgent, than is suggested in the BCSC and Lunson Mitchenall report on the Shopping Centre development pipeline.  read more…

Tags: GEOFF'S VIEW, RETAILERS, TOWN/SHOPPING CENTRES, FUTURE OF RETAILING, SHOPPERS

Product Focus: Bespoke Analysis

Posted by: FSPRetail , 08 March 2011

FSP looks beyond traditional indicators of retail performance to give clients the advice they require.
With government austerity measures gathering momentum, 2011 is likely to be a difficult year for areas with high levels of public sector employment. FSP is often asked by clients how these measures could affect their business.  read more…

Tags: RETAILERS, CENTRES, GENERAL, SHOPPERS, SOCIAL COMMENTARY

Measuring Consumer Confidence

Posted by: FSPRetail , 23 February 2011

Response to the Financial Times article Asda warns over consumer confidence : It is one thing to reference the Gfk index of Consumer Confidence, as does SnapShop each month, or for Asda to calculate the spending power of the average family, apparently down £9 a week in January 2011 compared to 12 months previous. It is quite another to observe behavioural changes that indicate a loss of consumer confidence. Amongst the changes to which Asda has drawn attention are:  read more…

Tags: GEOFF'S VIEW, RETAILERS, GENERAL, SHOPPERS

The Changing Face of UK Retailing

Posted by: FSPRetail , 18 February 2011

Visiting the first Discount UK outlet, the new fascia from Poundworld, prompted some thoughts about the dynamism of UK retailing. The Discount UK proposition is to offer a wide variety of branded, mostly household, products at discounted prices. There is no great depth within each merchandise category but major brands are on offer. The store environment is bright, well laid-out and tidy.  read more…

Tags: RETAILERS, GENERAL, SHOPPERS

Happy Valentines

Posted by: Hpratley , 14 February 2011

Love is in the air with Valentine’s Day looming, and many couples are wondering what to get their loved one as the perfect gift.  read more…

Tags: GENERAL, SHOPPERS, SOCIAL COMMENTARY

‘You are here’ location-based marketing

Posted by: Hpratley , 18 January 2011

Marks & Spencer and House of Fraser have joined O2’s ‘You are here’ location-based marketing service.
They are both taking part in a pilot location-based ad campaign which enables the retailer to target consumers with special offers.  read more…

Tags: RETAILERS, E-TAILING, FUTURE OF RETAILING, SHOPPERS, SOCIAL COMMENTARY

The SnapShop Christmas Sales Report from FSP.

Posted by: Hpratley , 14 January 2011

Comment  read more…

Tags: GEOFF'S VIEW, RETAILERS, E-TAILING, SHOPPERS, CHRISTMAS, RETAIL STATISTICS

Product Focus: Christmas Sales 2010

Posted by: Hpratley , 13 January 2011

The first FSP Christmas Sales Report for Christmas 2010 was published on 7th January 2011 and will be updated throughout the month.  read more…

Tags: RETAILERS, E-TAILING, STATISTICS, GENERAL, SHOPPERS, CHRISTMAS, SOCIAL COMMENTARY, RETAIL STATISTICS

VAT Increase

Posted by: Hpratley , 05 January 2011

VAT reached a record high this week as it was raised from 17.5% to 20%.The Government’s aim is to raise £13bn from the increase.  read more…

Tags: RETAILERS, GENERAL, SHOPPERS, SOCIAL COMMENTARY

Where will you be doing your Christmas shopping?

Posted by: Hpratley , 01 December 2010

Did you know that…21% of Irish mothers plan to spend most of their Christmas budget in Smyth’s toy stores? This may not be too surprising, but the Eumom survey also shows that Tesco is the second highest ranked store in this regard, with 13% of Irish mothers saying that Tesco will account for the bulk of their overall seasonal spend.
   read more…

Tags: RETAILERS, SHOPPERS, CHRISTMAS, SOCIAL COMMENTARY

Reserve, Collect and Spend a Little More

Posted by: FSPRetail , 16 June 2009

I see David Wild has noted that “Reserve & Collect success drives 90% growth in multi-channel revenue” when announcing the Halfords preliminary results last week. What he means is that Halfords are making a killing out of people who can’t be bothered to go and look around the shop, or, more likely, are savvy enough to know that time spent in a fruitless search around the shop is time lost from more worthwhile pursuits. Halfords have tapped into the very sound idea that people can surf for their goods from the comfort of their own home, then pop in to collect when they’re out and about anyway. This saves on the delivery charge for the customer, but has the benefit that these customers are brought into the store anyway, offering Halfords the opportunity to persuade them to part with more cash whilst they’re there. Looks like a win:win to me.  read more…

Tags: RETAILERS, FUTURE OF RETAILING, SHOPPERS

SSM April ...And Finally - Two Can Play That Game

Posted by: FSPRetail , 28 April 2009

Entirely used to being the butt of all jokes Ann Summers was on great form this April Fools, both creating their own light-hearted teaser and being the subject of others’…  read more…

Tags: SHOPPERS, AND FINALLY