Issue

To identify reasons for the level of staff turnover on behalf of a client retailer with a fast growing business.

Solution

FSP gained information ‘from the ground’ by arranging group discussions with area managers, random groups of store managers and assistant managers.

The roots of the problem were revealed to be different from the presenting problem, allowing recommendations to be made and actions to be implemented to address the pertinent issues.

Results

The changes made by management were successful in reducing the scale of the problem to manageable proportions.